Bundle Purchases
Bundles are multiple products sold at a discounted price. When requesting a refund, you must return the ENTIRE BUNDLE. Individual products may be returned for a replacement.
Combo and Kits Purchases
Combos and Kits include two or more products that must be purchased together in order to receive a discount. Products sold as part of a Combo or Kit may be returned individually for replacement within the applicable Comorra Return Policy Period.
When returning an individual product in a combo or kit for a refund, any applied discount will be deducted from the refund. If your Combo/Kit discount amount is greater than the individual unit price of the product, then you will need to return all products in the Combo/Kit or return it with other products of value in order to receive a refund. Some combos are restricted from returning individual products for a refund and must be returned in their entirety. Please see combo product page for more specific information.
Software, Media, and Video Games
Opened or Activated physical copies of software, software licenses, movies, music, books, video game consoles, VR consoles, and video games cannot be returned, exchanged, replaced, or refunded. Unopened or Unactivated physical copies of software, software licenses, movies, music, books, video game consoles, VR consoles, and video games may be eligible for replacement, subject to terms and conditions.
Consumable Products
Opened or Activated consumable products cannot be returned, exchanged, replaced, or refunded. Consumable products may include, but are not limited to, Printer Ink, Toner Cartridges, Projector Lamps, Batteries, Office Supplies, Paper Products, Personal Protective Equipment, Face Masks, Oils, Fuel Filters, Cleaners, Food & Beverage, Gift Cards, Prepaid Cards, SIM Kits, etc. Unopened or Unactivated consumable products may be eligible for refunds, subject to terms and conditions.
Digital Products
All Digital products sales are final, and cannot be returned, exchanged, replaced, or refunded. Digital products may include, but are not limited to, Downloadable Software, Digital Video Games, Digital Products, Digital Gift Cards, Digital Prepaid Cards.
Services and Extended Warranties
Services and Extended Warranties can be returned for a refund within 30 days of the delivery date if the service or warranty has not been used or redeemed. For refund requests after 30 days, you may receive a partial refund. A pro-rated refund may be provided by the warranty provider.
TV & Video Products
For televisions with a screen size greater than 37 inches: An adult (age 18 or older) is required to sign the shipping courier’s release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large product shipments require that shipping damage is reported within 15 days of the product’s delivery. To the fullest extent permitted by law, any damage reported more than 15 days after the product delivery will not be accepted by Comorra for replacement or refund. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.
Zero Dead Pixel Policy
We want you to be 100% satisfied with your purchase, so Comorra will accept returns for monitors, TVs, and display products with as few as one dead pixel within the product’s eligible return period.
Manufacturer Promotional Products and Comorra Gifts
Manufacturers may offer free promotional products with their products. To receive a full refund on a purchase that includes promotional products, all products must be returned. The cost of any promotional products not returned will be deducted from the refund total. Comorra may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.
Prepaid Card, Gift Packaging and Memberships
Purchases for prepaid cards, gift packaging and memberships are not eligible for return.
Special Order Products
Special order products are not eligible for return.
The following product types are non-cancelable and non-refundable as they are customized and confirmed by the customer prior to assembly:
- BTS – Build to Specification
- BTO – Build to Order
- CTO – Configure to Order
These types of products are typically used in Enterprise Servers, Storage Systems, and High-Performance Workstations.
Product Lifespan
Using PC components and systems for cryptocurrency mining is known to significantly decrease the lifespan of the product due to overuse. This includes, but is not limited to: CPUs, video cards, solid-state and hard disk drives. In general, Comorra will not accept returns of products which have exceeded the product’s lifespan due to overuse.
Cellphones, Tablets, Notebooks and Wi-Fi Devices
Before sending your product back to Comorra, please make sure to erase all personal data, including photos, apps, and cloud accounts. Deactivate any device connections, and if your device is under a carrier contract, take care of related contracts and fees. To protect your privacy and ensure a seamless return process, Comorra may decline return requests if these steps aren’t followed.
Restocking Fees
A 15% restocking fee applies to the following product categories: hard drives (HD), motherboards (MB), graphics cards (VGA), projectors, and televisions (TV) when items are returned in opened condition. New and unopened returns will not be subject to a restocking fee. Products that are received by the customer in damaged or defective condition will not be subject to a restocking fee.
